Refund policy (Refund Eligibility)

Refunds may be processed when:

• Returned product passes inspection
• Order is cancelled before shipment
• Product is unavailable after purchase
• Replacement cannot be fulfilled

Refund Processing Time

Approved refunds (Refund policy) are generally processed within:

• 5–10 business days

Refund timelines may vary depending on banks, payment gateways, or card providers.

Refund Method

Refunds are processed through the original payment method whenever possible.

Delivery & Courier Disclaimer

Delivery Delays

Elecoo is not responsible for delays caused by:

• Natural disasters
• Weather conditions
• Courier operational issues
• Government restrictions
• Incorrect shipping information provided by customers

Incorrect Address

Customers are responsible for providing accurate shipping information. Additional shipping charges may apply for re-delivery due to incorrect addresses or failed delivery attempts.

Damaged Packages

If the outer package appears heavily damaged at delivery:

• Record photos/videos before opening
• Contact support immediately
• Avoid using damaged products before reporting the issue.

Contact Support

For shipping, return, refund, or delivery-related assistance, contact us through the Contact Us page available on Elecoo.